Terms and Conditions of the Contract:
General rental conditions:
1. The applied rate includes: IGIC, unlimited kilometers, cancellation of the reservation up to 48 hours before, a second driver, and insurance with a €300 deductible or Premium Cover.
2. Upon vehicle pick-up, the presentation of a credit card in the name of the rental contract holder and/or the €300 deductible in case of basic insurance will be required; additionally, the Customer must present a valid driver’s license, held for at least 2 years and be over 25 years of age, which authorizes them to drive the rented vehicle, along with a personal ID card or passport. If the renter is unable to present these documents upon vehicle collection, Mas Rental Car may refuse to enter into or withdraw from the contract, even if it has already been signed. In this case, the Customer may not claim any contractual non-compliance by the Company.
3. The minimum rental period will be one day (24 hours), and the maximum will be determined in the contract, specifying the place of delivery and return. Rental days will be counted in 24-hour periods, with Mas Rental Car granting a 59-minute grace period from the date and time of vehicle pick-up stated in the Contract. If the previous period is not met, the daily rate of the rented category plus a €10.95 surcharge will apply. If the customer wishes to extend the contract, they may do so at least 5 hours before its expiration at our offices or via our reservation phone line, subject to vehicle availability.
Management conditions:
1. Traffic violations committed while driving the vehicle will be the responsibility of the contract holder; in addition, the management of traffic fines, parking tickets, or penalties received from any public authority has a cost of €15, which will be charged to the credit card provided by the customer.
2. Our fuel policy dictates that the vehicle should be returned with the same amount of fuel as received; if less, the current applicable rate will be charged, including €5.95 for management fees. Likewise, the company does not refund money for fuel amounts exceeding what was received.
General insurance and protection conditions:
1. MAS RENTAL CAR has two types of insurance:
Our prices include Third-party Insurance with a €300 deductible, a basic policy covering damage to third parties.
Premium Cover: Civil liability protection against personal or property damage to third parties, full collision damage coverage, scratches, bumps, and vehicle theft. It also covers tire, wheel, mirror, glass, optics, bodywork damage, roadside assistance, towing, and vehicle replacement.
2. The Customer expressly authorizes Mas Rental Car to withhold the entire or part of the deductible if the vehicle is not returned in the same condition as it was delivered.
3. Any accident/incident must be reported to the company as soon as possible via our various communication channels.
4. It is the customer’s responsibility to use the vehicle following the country’s traffic laws in effect at that time, being directly responsible for any damage or harm caused by the vehicle or to third parties if not done so, and will be fully liable for damages caused. The insurance does not cover accidents under the influence of alcohol and/or drugs.
5. In case of theft, the Customer must contact the company and the police immediately. Neither the insurance nor Mas Rental Car is responsible for stolen, forgotten, or lost items left inside the vehicle, including damage or loss of clothing, valuables, computer equipment, mobile devices, etc., or any item or merchandise transported in the vehicle, even after the vehicle has been returned.
6. Our insurance does not cover costs related to damage to the undercarriage, clutch damage, engine damage from misuse, special cleaning, incorrect fuel refilling, lost or broken keys, damage to extras like child seats, damage to additional equipment (radios, trunk trays, etc.), upholstery damage, battery discharge from leaving lights on, running out of fuel, etc. These will be entirely borne by the customer. Any warning on the vehicle’s central panel (maintenance or breakdown) must be communicated to the Mas Rental Car team as soon as possible.
7. Our vehicles may not leave the island where the contract was made without the express authorization of the company.
Cancellation conditions:
1. No refund will be made for the amount paid if the reservation is not canceled at least 48 hours prior to the rental.
2. If the customer will be delayed by more than one hour, they must notify us by calling +34 630 106 460. If they wish to change the pick-up time, they must communicate it as soon as possible, bearing in mind that their reservation will remain valid for a maximum of 2 hours, after which it will be canceled.
Cleaning policy:
1. The customer must use the vehicle appropriately and return it in reasonably clean interior conditions. Otherwise, a cleaning surcharge of €30.95 will be applied.
Other conditions:
1. The customer must keep the vehicle in good condition, with no modifications to the exterior or interior of the vehicle permitted, and must retain all accessories without making any changes. Otherwise, the customer will bear all costs to return the vehicle to its original state. If the vehicle is returned without any of its stickers, a fee of €10 per missing sticker will apply.
2. Smoking is prohibited inside the vehicle, and a €100 penalty will be applied if there is any evidence of smoking (smell or tobacco residue).
3. Damages caused by the driver’s negligence, such as lost keys, key damage, refueling with incorrect fuel, etc., will be fully paid by the customer.
4. Only the Customer or, in the case of business customers, the driver specified in the rental contract, may drive the vehicle. The age and driver’s license requirements also apply to additional drivers. At the time of vehicle pick-up, it is mandatory to present the original driver’s license and ID/passport for all drivers listed on the contract, who are the only authorized drivers.
5. The vehicle can only be driven on public and paved roads. The use of the vehicle is not allowed in: sports competitions, particularly driving events that aim for maximum speed or in test races; areas not suitable for public transport (beaches, rural paths, unpaved roads, restricted areas, etc.); for transporting people for commercial purposes, renting to third parties, committing crimes, even if only penalized under local laws, transporting illegal or flammable materials, toxic substances, or any other reason deemed dangerous.
6. The violation or non-compliance with any of the rules in points 1., 2., 3., 4., or 5. will authorize Mas Rental Car to terminate the rental contract without prior notice for serious and justified reasons. In this case, no requests for compensation/damage recovery from the Customer will be accepted, and any damage to the vehicle will not be covered by our insurance.
Privacy Policy:
1. MASRENTALCAR (YACASQUINTO S.L.), fully aware of the use and treatment of personal data and in compliance with the existing legal regulations (European Regulation 2016/679 General Data Protection Regulation), has implemented a system within its organization to preserve the security, integrity, and confidentiality of data considered personal. The company reserves the right to deny or reject any reservation request.