General Rental Conditions
1. The standard rate includes: IGIC (Canary Islands General Indirect Tax), unlimited mileage, cancellation of the reservation up to 48 hours in advance, a second driver, and insurance with a €800 deductible.
2. Upon vehicle pickup, the presentation of a credit card in the name of the rental contract holder will be required, and the deductible of €800 will be held until the vehicle is returned in the case of basic insurance. Additionally, the Customer must present a valid driver’s license, held for at least 2 years, and be at least 25 years old, which authorizes them to drive the rented vehicle; as well as a personal identity document or passport. If the lessee is unable to present these documents when picking up the vehicle, Mas Rental Car may refuse to enter into the contract or withdraw from it, even if it has already been signed. In this case, the Customer may not claim any contractual breach by the Company.
3. The minimum rental period shall be one day (24 hours), and the maximum shall be determined in the contract, specifying the pickup and drop-off location. Rental days will be calculated in 24-hour periods, with Mas Rental Car granting a grace period of 59 minutes from the date and time of vehicle pickup as stipulated in the Contract. If this period is exceeded, the daily rate for the rented category plus a €10.95 supplement will be applied. If the customer wishes to extend the contract, they may do so at least 5 hours before its expiration at our offices or through our reservation phone line, subject to the availability of that vehicle for extension.
Management Conditions
1. Infractions committed while driving the vehicle will be the responsibility of the customer; moreover, the management of traffic fines, parking fines, or penalties received from any public body incurs a cost of €20, which will be charged to the card number provided by the customer.
2. Our fuel policy determines that the vehicle must be returned with the same amount of fuel as received. If it is less, the applicable current rate will be charged, including €5.95 for management expenses. Likewise, the company will not refund any amount for fuel exceeding the amount received.
General Insurance and Protection Conditions
MAS RENTAL CAR offers two types of insurance: Our prices include Third-Party Insurance with a €800 deductible, which will be held until the end of the contract. Basic insurance covers only third-party damages.
You can choose our Premium Cover, which includes: Civil liability protection for personal or material damages, full coverage for collision damages, mirrors, windows, lights, bodywork, roadside assistance (Tel: +34900101369), and vehicle theft.
*Comprehensive insurance does not cover driver negligence in case of tire blowouts, curb impacts, underbody damage, or damages from misuse, which the customer will have to pay for.
*Replacement vehicle: +Rentalcar is not obligated to provide a replacement vehicle in case of an accident or breakdown of the initially rented vehicle. However, if another vehicle is provided, +Rentalcar may require the customer to provide a security deposit to cover the risks derived from the new contract.
In any case, a hold of €800 will be placed on the card if the customer does not present a credit card and only has a debit card.
2. The Customer expressly authorizes Mas Rental Car to withhold the entire deductible if the vehicle is not returned in the same condition as it was delivered.
3. Any accident/incident must be reported to the company as soon as possible through our various communication channels.
4. It is the customer’s obligation to use the vehicle in compliance with the current traffic laws of the country, being directly responsible for any damage or harm caused by the vehicle or to third parties if not done so, and will be fully liable for the damages caused. Insurance will not cover accidents under the influence of alcohol and/or narcotic substances.
5. In case of theft, the Customer must contact the company and the police immediately. Likewise, neither the insurance nor Mas Rental Car will be responsible for stolen, forgotten, or lost items left inside the vehicle—even after the vehicle is returned—damage or loss of clothing, valuables, computer equipment, mobile devices, etc., and any object or merchandise transported in the Vehicle.
6. Our insurance does not cover costs related to underbody damage, clutch damage, engine damage from misuse, special cleaning, wrong fuel, loss or damage to keys, damages to extras such as child seats, damages to additional equipment (radios, trunk trays, etc.), upholstery damage, flat battery due to lights left on, running out of fuel, etc. These will be paid in full by the customer. In case of a warning on the vehicle’s central panel (maintenance or breakdown), it must be reported to the MasRentalCar team as soon as possible.
7. Our vehicles may not leave the island where the contract was made without the express authorization of the company.
Cancellation Conditions
1. No refund of the amount paid will be made if the reservation is not canceled at least 48 hours in advance of the rental.
2. If the customer is going to be delayed by more than half an hour, they must notify by calling +34 630 106 460. If they wish to change the pickup time, they must communicate it as soon as possible, bearing in mind that their reservation will be valid for a maximum of 2 hours after which it will be canceled.
Cleaning Policy
1. The customer must use the vehicle appropriately and return it in reasonable interior cleanliness conditions. Otherwise, a €30.95 cleaning surcharge will be applied.
Other Conditions
1. The customer must keep the vehicle in good condition; no exterior or interior modifications are permitted. All accessories must be preserved without any modifications. Otherwise, the customer will bear all costs to return the vehicle to its original state. If the vehicle is returned missing any of its stickers, €10 will be charged for each one.
2. Smoking is prohibited inside the vehicle, and a €100 fine will be applied if there is any evidence of smoking inside the vehicle (odor or tobacco residues).
3. Damages caused by driver negligence, such as loss of keys or damage to them, refueling with wrong fuel, underbody damages, etc., will be paid in full by the customer, regardless of the deductible and full vehicle coverage.
4. Only the Customer or, in the case of corporate clients, the driver specified in the rental contract may drive the vehicle. The rules regarding age and driver’s license holding period also apply to additional drivers. At the time of vehicle pickup, it is absolutely mandatory to present the original driver’s license and ID/passport of all drivers who will be on the contract, and only they may drive the vehicle.
5. The vehicle may only be driven on public paved roads. The use of the vehicle is not permitted: in sports competitions, specifically driving events involving achieving maximum speeds or related test races; in areas not suitable for public transport (beaches, local paths, unpaved roads, prohibited zones, etc.); for transporting people for commercial purposes, renting to third parties, committing crimes—even if only punishable according to the law in force where committed—transporting illegal or easily flammable, toxic, or otherwise dangerous materials.
6. If the office is closed at the time of vehicle return, it is mandatory to send photos of where it is parked and the mileage.
Violation or non-compliance with any of the rules in points 1., 2., 3., 4., 5., and 6. above will authorize Mas Rental Car to terminate or withdraw from the rental contract without prior notice due to serious and justified cause. In this case, any possible claims for compensation/damages by the Customer will not be accepted, and any damage to the vehicle will not be covered by our insurance.
Privacy Policy
MASRENTALCAR (YACASQUINTO S.L), fully aware of the use and treatment that must be given to personal data and by virtue of existing legal regulations (European Regulation 2016/679 General Data Protection Regulation), has implemented within its organization a system to preserve the security, integrity, and confidentiality of data considered personal. In conclusion, the company reserves the right to deny or reject any reservation request.